1. General Questions
How do I choose my rental furniture?
You can choose which items of furniture you wish to hire from any of our Furniture Rental Photo Galleries. You can also see more examples of our furniture at our Show Home Photo Gallery as well as our Home Staging Photo Gallery. Additionally, you're welcome to visit our premises where we have a number of items on display.
Do you have additional items that are not shown on your website?
Although we strive to keep our website comprehensive and up-to-date, because of the large number of items that we have available for hire, not all of them are displayed on the web site. We also purchase new items on a regular basis, some of which are periodically uploaded. In addition, with some advance notice we can source an even larger range of furnishings directly from our suppliers.
What's your minimum rental period?
We don't have a minimum rental period, however, we do have a minimum rental charge, which is one month.
Do I have to rent a complete package? Or can I rent a single item?
You can rent either a complete package or a single item. We're completely flexible when it comes to what you want. Our packages are simply there to help make your decisions easier. You can find out more information at our Furniture Rental Packages page.
Is your rental furniture available to buy?
All of our furniture is available to buy. You can either purchase outright instead of renting, or, on expiration of your rental contract, you can purchase the goods at a discount. A purchase price can be supplied upon request.
Is the rental furniture compliant with current Furniture and Furnishings (Fire) (Safety) Regulations?
All of our furniture is compliant with current Furniture and Furnishings (Fire) (Safety) Regulations.
2. Delivery, Installation and Collection
How fast can you deliver?
Our normal turnaround time is 7 days, however, we can usually arrange delivery - and often do - within 48 hours if required.
What are your delivery times?
Our normal delivery times are between 9:00 am and 4:00 pm, Monday to Friday. However, delivery can be arranged outside normal hours, but please note that this may incur an additional charge.
Do you deliver UK-wide?
We can deliver anywhere in the UK. However, some areas may have increased delivery charges as well as slower delivery times.
Do you install the rental furniture? Or do we do it ourselves?
Our team will unpackage and install all items of furniture. Kitchen packs and linen packs are both flat-layed. All packaging and rubbish is removed from site.
3. Contract Termination and Expiration
Can I extend my contract if I want to?
On expiration you have the option to extend your furniture rental contract on a either month-by-month basis, or with a new long-term agreement. An extension rate can be supplied upon request.
How do I terminate my contract?
If you need to terminate your contract prior to the agreed minimum rental period, you need to let us know 14 days in advance. However, in emergency situations we're normally able to arrange collection of your rental furniture within 48 hours.
What if I have to terminate my contract before the agreed minimum rental period?
If you terminate your contract prior to the agreed minimum rental period being completed, you still have to pay the balance of the rental repayments for that period.
4. Costs, Insurance and Payment
How much does furniture rental cost?
To receive a quote for furniture rental you can either fill in an online quotation request or you can contact us directly.
Are there any tax benefits of renting furniture?
Yes. Furniture rental costs are a deductible business expense. In addition, If you're a VAT-registered company, you can recover the VAT.
Are rental items insured?
Rental items are not insured by us. This is because insurance cover is unavailable where we have no jurisdiction to ensure that the required conditions of the policy are met. As such, you are responsible for insuring the goods, however, a total loss waiver can be arranged upon request.
Do I have to pay a deposit?
Yes. We hold a security deposit against damage or loss incurred during the hire period. The deposit is returned following the collection of the rental items. No deductions are made against 'fair wear and tear'. The security deposit does not attract any VAT.
How and when do I pay?
You can make payment by way of bank transfer, cheque, debit card or credit card. Please note however, that credit card payments are subject to a 2.5% credit card processing fee (there is no charge on debit cards). Payments are required quarterly in advance with your initial payment to include any charges as and security redeposit if applicable.